Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 208-417-9195 or make an appointment online!
What People Say About Us
I looked at the reviews online and decided to give Master Mechanix a try and was not disappointed. They fixed my truck in like a quarter of the time I was expecting and at a incredibly reasonable price. Ever since I have been driving I have never had good experiences with mechanics, but this is the exception. They were very nice and did not try and sell me a bunch of stuff I did not need. Next time any of my vehicles has a problem I know where I will be going.
I had my vehicle towed here for repairs after a breakdown on the freeway a few weeks ago and, although they were a little backed up due to bad weather, they figured the problem out quickly and let me know exactly what to expect in cost. The part that was broken was still under warranty by the manufacturer, so Master Mechanix took care of the work and warranty reimbursement with me only having to pay for the initial diagnosis! Very happy with how everything went and would recommend these guys to anyone. Thanks!
Best general mechanic I've ever been to. I've always gone to the dealership where I've got my car because they are they only ones I trust even though they are very expensive. I came here because the dealership said they didn't have the parts to do the job and recommended Master Mechanix. Very fast and cheap. very happy with the service and will go back in the future.
Ray is an excellent technician! High quality work and very honest! I have been going to Master Mechanix for years.
I have brought several of my vehicles in to Master Mechanix for troubleshooting and repair over the last 15 years I have lived in the Pocatello area. Their pricing is very reasonable, the repairs are quick and I have never been disappointed or unsatisfied with the service. Their work is always top notch! Ray always takes the time to explain options, pricing and repair time and doesn't ever attempt to "pile on" a bunch of other work. I continuously recommend Master Mechanix to family and friends.
They provided great service and great education about how to properly care for my car. Thanks guys!!